Sugarlane Cakes Terms and Conditions (as of May 2019)
Consultations
Face to face consultations are available for wedding cakes only. I allow one hour to go over the details of your wedding cake, and to make sure we have some common understanding of what it is you are wanting. Unfortunately, due to time constraints, this service is not available for any other types of cakes. Please indicate when booking your wedding cake, if you require a consultation.
Ordering
Cakes will not be confirmed until after we have discussed dates and details. A 50% non-refundable deposit will be required to secure the order within 3 days. (Cakes may be paid for in full at this time - any refund arising from a cancellation will be limited to 50% of the total price).
Cancellations
For a refund to be issued: cake orders must be cancelled no later than two weeks prior to collection date. After this I will have begun work on your order and cannot guarantee any refund of payment. Refunds will always be at the discretion of Sugarlane Cakes management. Should you need to cancel a cake order, your 50% deposit will be forfeit but any payment over this may be refunded if I have not yet begun work on your order.
Payment
Online payment is preferred. 50% deposit is due within three days of ordering, with the remaining balance to be paid and cleared the week prior to pick up. Please deposit funds into the account below, use your name, and your cake purpose, as reference. (ie wedding, 21st, anniversary etc).
Sugarlane Cakes
06-0911-0924407-00
Collection of Cakes
Once booking has been confirmed and payment of deposit received, I will arrange a time for you to collect the cake. Collection is strictly limited to these times, and if you cannot make it you need to let me know in ample time. No refund will be provided if cakes are not collected as discussed.
Damaged Cakes
Cakes will be inspected at time of collection and you will be given instruction on best transport techniques and how to cut for the required number of servings. Once you have taken collection of your cake, any damage thereafter is beyond the control of Sugarlane Cakes and we can not be held accountable. I will help where I can, but there will be extra cost if I have to come out and correct something. Bear in mind this is not always possible due to scheduling and location.
Delivery
If you find yourself unable to collect your cake in person, delivery may be possible to the Greater Dunedin Area for a fee. Please ask for more information if you require this service.
Force Majeure
In the event of any of the following: pandemic, illness, accident or injury, natural disaster (including but not limited to earthquake, flood, tsunami, landslide), war, loss of utilities, or any other unforseen incident causing the production of cakes to be interrupted beyond our control, Sugarlane Cakes will not be held liable, but will communicate with the client and come to some arrangement as to a satisfactory conclusion, considering the circumstances at hand.
Face to face consultations are available for wedding cakes only. I allow one hour to go over the details of your wedding cake, and to make sure we have some common understanding of what it is you are wanting. Unfortunately, due to time constraints, this service is not available for any other types of cakes. Please indicate when booking your wedding cake, if you require a consultation.
Ordering
Cakes will not be confirmed until after we have discussed dates and details. A 50% non-refundable deposit will be required to secure the order within 3 days. (Cakes may be paid for in full at this time - any refund arising from a cancellation will be limited to 50% of the total price).
Cancellations
For a refund to be issued: cake orders must be cancelled no later than two weeks prior to collection date. After this I will have begun work on your order and cannot guarantee any refund of payment. Refunds will always be at the discretion of Sugarlane Cakes management. Should you need to cancel a cake order, your 50% deposit will be forfeit but any payment over this may be refunded if I have not yet begun work on your order.
Payment
Online payment is preferred. 50% deposit is due within three days of ordering, with the remaining balance to be paid and cleared the week prior to pick up. Please deposit funds into the account below, use your name, and your cake purpose, as reference. (ie wedding, 21st, anniversary etc).
Sugarlane Cakes
06-0911-0924407-00
Collection of Cakes
Once booking has been confirmed and payment of deposit received, I will arrange a time for you to collect the cake. Collection is strictly limited to these times, and if you cannot make it you need to let me know in ample time. No refund will be provided if cakes are not collected as discussed.
Damaged Cakes
Cakes will be inspected at time of collection and you will be given instruction on best transport techniques and how to cut for the required number of servings. Once you have taken collection of your cake, any damage thereafter is beyond the control of Sugarlane Cakes and we can not be held accountable. I will help where I can, but there will be extra cost if I have to come out and correct something. Bear in mind this is not always possible due to scheduling and location.
Delivery
If you find yourself unable to collect your cake in person, delivery may be possible to the Greater Dunedin Area for a fee. Please ask for more information if you require this service.
Force Majeure
In the event of any of the following: pandemic, illness, accident or injury, natural disaster (including but not limited to earthquake, flood, tsunami, landslide), war, loss of utilities, or any other unforseen incident causing the production of cakes to be interrupted beyond our control, Sugarlane Cakes will not be held liable, but will communicate with the client and come to some arrangement as to a satisfactory conclusion, considering the circumstances at hand.